Terms of service

PRODUCT USE TERMS, LIMITED WARRANTY, AND
LIMITATION OF LIABILITY

ProTurf Solutions Group LLC
TurfPro EnzymesTM
Effective Date: March 1, 2026
Last Updated: February 18, 2026

These Product Use Terms, Limited Warranty, and Limitation of Liability (“Terms”) are issued by
ProTurf Solutions Group LLC (“Company,” “we,” “us,” or “our”) and govern the purchase,
possession, and use of TurfPro EnzymesTM and related Products (collectively, “Products”).
By purchasing, opening, using, or otherwise handling the Products, you (“Customer,” “you,” or
“your”) acknowledge and agree to these Terms.
1. PRODUCT SCOPE AND INTENDED USE
1.1 Intended Use. Products are designed to support artificial turf hygiene, odor reduction, and
organic waste breakdown when used strictly in accordance with product labeling and the
applicable Safety Data Sheet (“SDS”).
1.2 Not a Substitute for Professional Evaluation. Products are not intended to diagnose,
mitigate, treat, or remediate hazardous conditions, structural deficiencies, drainage failures,
mold infestations, chemical contamination, or installation defects.
1.3 No Construction or Installation Services. The Company is not providing construction,
contracting, installation, or regulated trade services through sale of the Products unless
expressly stated in a separate written agreement.

2. CUSTOMER RESPONSIBILITIES
2.1 Compliance With Instructions. Customer must comply with all instructions on labels and
SDS, including dilution ratios, PPE usage, application procedures, and storage requirements.
2.2 Safe Handling. Customer is responsible for safe handling, transport, storage, and use,
including keeping Products away from children, preventing improper mixing, and using
reasonable precautions.
2.3 Application Conditions. Customer is responsible for evaluating site conditions and ensuring
Products are appropriate for the application environment.

3. LIMITED WARRANTY
3.1 Manufacturing Defect Warranty. The Company warrants that the Products will, at the time of
shipment, conform to the description on the label and be free from manufacturing defects in
material and workmanship.
3.2 Exclusive Remedy. If the Company determines that a Product is defective, Customer’s sole
and exclusive remedy is, at the Company’s option:
(a) replacement of the defective Product, or
(b) refund of the purchase price actually paid for the defective Product.
3.3 Warranty Exclusions. This Limited Warranty does not cover:
(a) misuse, abuse, or application outside label instructions,
(b) improper dilution or mixing,
(c) improper storage (heat exposure, freezing, contamination, unsealed storage),
(d) damage caused by other chemicals or products,
(e) labor, application costs, turf damage, or turf replacement,
(f) normal variation in results due to site-specific conditions.

4. DISCLAIMER OF IMPLIED WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow limitations on implied warranties; in such cases, this disclaimer shall
apply to the maximum extent permitted.

5. LIMITATION OF LIABILITY
5.1 No Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO
EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT
LIMITATION LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF GOODWILL, TURF
REPLACEMENT COSTS, PROPERTY DAMAGE, OR LABOR COSTS.
5.2 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S
TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PRODUCT OR

THESE TERMS SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR
THE PRODUCT GIVING RISE TO THE CLAIM.

6. RESULTS MAY VARY
Customer acknowledges that outcomes vary based on turf condition, organic load, infill
composition, climate, application technique, and maintenance frequency. The Company does
not guarantee identical results in all environments.

7. CLAIMS PROCEDURE
7.1 Notice. Any claim must be submitted within thirty (30) days of the event giving rise to the
claim, including proof of purchase and detailed description.
7.2 Information Request. The Company may request photographs, application details, and other
documentation to evaluate the claim.
7.3 Cooperation. Customer agrees to cooperate reasonably with the Company’s investigation of
any claim.

8. INDEMNIFICATION
Customer agrees to indemnify, defend, and hold harmless the Company and its affiliates,
officers, managers, employees, and agents from any claims, damages, liabilities, costs, and
expenses (including reasonable attorneys’ fees) arising out of or related to:
(a) Customer misuse or improper application of Products,
(b) violation of label instructions or SDS guidance,
(c) unauthorized mixing or alteration of Products, or
(d) Customer’s negligence or willful misconduct.

9. DISPUTE RESOLUTION, GOVERNING LAW, AND VENUE
These Terms are governed by Arizona law, without regard to conflict of law rules. Any dispute
shall be brought in the state or federal courts located in Maricopa County, Arizona, unless
otherwise required by applicable law.

10. SEVERABILITY
If any provision is held invalid or unenforceable, the remaining provisions remain in full force
and effect.
11. ENTIRE AGREEMENT
These Terms, together with the applicable label instructions and SDS, constitute the entire
agreement regarding Product use and warranty, superseding prior statements.

12. MODIFICATIONS
The Company may update these Terms from time to time. The version in effect at time of
purchase applies to that purchase unless required by law.
Company Contact (Claims and Support):
ProTurf Solutions Group LLC
ProTurfSG@gmail.com
602-755-9285